Services

Alterline is an insight and intelligence agency specialising in higher education.  Over the past ten years we have worked on over 80 university campuses in the UK and Ireland to drive positive change. Our ground-breaking ‘University Futures’ and ‘Pulse’ series are bringing clients together to work on common challenges. Building communities of best practice around insight and intelligence tools, our work offers opportunities for shared learning and collaboration and is leading to practical action and exciting innovations.

Below you will find an overview of our current live projects and services that you can join today.

Need something more bespoke?
If you are looking for something that isn’t included below, we can shape a bespoke research project to meet your needs. Get in touch via our contact page.

Student experience and wellbeing

In 2017-18, Alterline’s first ‘Being Well, Doing Well’ project brought together 14 students’ unions  to develop robust and insightful evidence about student mental health and wellbeing. The mixed-method study, became one of the largest of its kind with just under 13,000 students completing our survey. In 2019-20, we continued to build on the evidence gathered to date and worked with a further 6 student’s union/university teams. 6,165 of their students completed the survey between 14th November 2019 and 10th June 2020 – the majority taking place in advance of the March Covid-19 lockdown.

At this time of unprecedented pressure on students’ mental health and wellbeing we have been asked to offer the opportunity to gather this insight again so union and university teams can best understand the current pressures and priority support needs of their students this academic year. This insight will help institutions develop timely solutions, services and communications whilst demonstrating their commitment to listening to their students.

Student Recruitment

 

What are teachers saying to students about university during and beyond COVID-19? How can you engage and support them effectively? This new recruitment and outreach collaboration commenced autumn 2021 and completes in February 2022 so there’s still time to join.

Widening access and participation

The Office for Students has set ambitious targets to achieve equality of opportunity in higher education. This project will bring together a select group of universities at the forefront of widening participation work in the sector to understand these complex issues, and make progress towards eliminating the gaps.

 

 

What are teachers saying to students about university during and beyond COVID-19? How can you engage and support them effectively? This new recruitment and outreach collaboration commenced autumn 2021 and completes in February 2022 so there’s still time to join.

Libraries

How can academic libraries better diversify their services to provide a truly equal and inclusive experience for all? This new collaborative insight project, starting in February 2022 will build a qualitative evidence base of the lived experience of library services from an inclusivity viewpoint, and the role this plays in student outcomes.

Library Life Pulse helps university libraries to understand the changing needs, behaviours and library experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

Estates, Accommodation and Commercial Services

Role of Parents in Accommodation Choices – commenced November 2021

Parents have always played a crucial influencing role in the university decisions of future students, especially in relation to their accommodation choices, and with the impact of Covid-19 we’ve seen this influencer role become even more prominent. This collaborative insight project will provide accommodation and residential life teams with intelligence about the expectations and needs of parents of prospective students. It will help you develop your accommodation offer, wrap-around services and marketing approach to help make parents feel you are the right choice for their child during, and beyond, the pandemic

 

Prioritise action and investment in your student accommodation, facilities and ‘res life’ services by understanding the key drivers of your students’ satisfaction and knowing where improvements are needed.

 

Alumni engagement

Alterline’s Alumni Life Pulse survey provides the intelligence and insight alumni teams need to drive alumni engagement.

Students’ Unions

Students’ unions have a critical role to play in enhancing the student experience and representing their members.  Student Life Pulse captures monthly insight into the changing lives, needs, behaviours and experiences of your students. Our community of unions use the intelligence generated to drive strategic development, improve their services, inform representation and campaigns, and ultimately, increase their impact on students’ lives.