Our team are passionate about intelligence that drives change. Our collective expertise in higher education and the student market is combined with an in-depth knowledge of quantitative and qualitative market research techniques.
Nick Carley, Managing Director
I've been running my own businesses since my early thirties. Beginning with education and training, I moved on to enterprises in the IT, public relations and market research sectors, before establishing our current research-driven consultancy, Alterline. I love nothing more than talking clients through what makes their business tick, analysing what’s going on, thinking about what will work best for them and their customers, using evidence to influence these discussions, and coming up with a plan – to deliver quick wins and longer-term strategic outcomes.
Outside of work: When I’m not with clients and colleagues, I’m drinking coffee, dreaming of the next business idea, enjoying London’s endlessly changing streets, and putting the world to rights with my wife.
Ben Hickman, Director
I love a challenge and thrive on helping people to solve their big, strategic problems. I've always worked in research agencies and believe in the power of creative market research. I spend a lot of my time getting to know our clients, their organisations and their aspirations. Working with our team I help senior managers to understand their customers' lives, attitudes and experiences, translating that understanding into ideas, strategies and actions that can make a difference.
Outside of work: I'm kept on my toes by two young children and enjoy sharing in everything the world has to offer them, from ball pools to sailing, or finger paints to mountain climbs.
Damian Miller, Research Director
I have over 16 years market research experience including spending the last 8 years in customer experience research. I came to Alterline because I was impressed with the work that was being done, the people I met and the opportunity to work in a different sector on projects that could make a genuine difference. As Research Director heading up our research team, I provide consultative support to our projects to ensure that research aims are realised and that actionable recommendations provide valuable intelligence for our clients.
Outside of work I enjoy travelling and exploring new cultures (when I can) and I have a passion for whisky…all whisky.
Beth Carley, Head of Research Impact
My background is in academic research, with an MSc and a PhD in social research, statistics and social policy from the University of Manchester. My postgraduate research employed a mixed-method approach to examine the outcomes of community empowerment policy in deprived neighbourhoods. My role as a research consultant at Alterline involves distilling the breadth of research intelligence we gather for clients into clear and concrete messages, publications, strategies and actions. This can be a formidable task, but one that is incredibly rewarding – great research speaks truths with profound reach, and can be a vehicle for growth and progress like no other.
Outside of work: I am mostly to be found drinking coffee with a book in my hand – either science fiction or something on politics, philosophy or psychology. I volunteer at Hammersmith and Fulham Mind, do yoga as often as I can, and intermittently enjoy running. My guilty pleasure is EastEnders.
Laura Hotchkiss, Research Manager
Throughout my time as a researcher I have developed an interest for all things statistical, and enjoy using a variety of methods such as correlational analysis, significance testing and audience segmentation. An example of this would be the work we did with Sheffield Hallam Student’s Union, segmenting their student population. This helped the Union to understand the needs and personalities of different groups of students in order to develop a new strategic plan. My first role in research was based around using consumer insight communities to assist in research. This, together with my background in psychology, completing the advanced certificate in market and social research practice and my experience at Alterline has given me a high capability when managing and executing research projects. As Research Manager at Alterline part of my role includes supporting other members of the research team to progress and develop in their career paths. In this I hope to promote a passion for research amongst the growing team.
Outside of work: I enjoy staying active by taking long walks with my chocolate Labrador and getting my friends to taste my home made chocolates.
Zara Lawson, Research Manager
I enjoy nothing more than getting to the bottom of what people think, why they behave as they do and how this translates into memorable customer journeys and experiences. In a project with Benenden, a healthcare mutual, we have used the evidence from their quarterly tracker to understand pinch points in members’ journeys and explore this in a deeper and systematic way through supporting qualitative work. I've honed my abilities by working with the team and recently completing my Research Masters. I love working with everyone at Alterline and getting stuck in with the new and exciting things that come along here.
Outside of work: I enjoy losing myself in a good puzzle, collecting random facts and world cinema.
Zara Bobat, Research Assistant
I recently graduated and joined Alterline as a research assistant. Having explored what Alterline do, and who they work with, I knew I would be joining a company where the projects I work on can make a positive difference. I have been lucky to work on a range of projects since I started, including Alterline's Student Life Pulse. My role involves talking to students, contributing to research projects, supporting with reports and generally helping the research team out. Outside of work you’ll find me enjoying the sun with an (iced!) coffee in my hands!