Library Life Pulse: Intelligence to deliver exceptional library user experiences

Library Life Pulse is a student and academic staff user experience survey that helps university libraries to understand the changing needs, behaviours and experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

Why join Library Life Pulse?

Libraries operate in a complex and fast evolving higher education environment with library users’ needs and behaviours changing, alongside significant pressures on finance and resources. Libraries need to ensure they are able to respond proactively, smartly and proportionately to the changes they face. Library Life Pulse helps you do this in the following ways:


Prioritise resources and investment
Understand key drivers of user satisfaction. Know what you do well and where you need to act to improve the experience
User-centred design
Put user needs and behaviour at the heart of decision-making. Develop new and existing services with confidence.
Be more targeted
Identify how needs and satisfaction levels vary by student group. Better target your communications, services and support.
Improve partnerships with academics
Use independent evidence about students’ needs and behaviours to engage academic colleagues in dialogue and partnerships to improve student outcomes.
Make the case for investment
Demonstrate your impact and value to key stakeholders. Underpin your business cases for investment with independent evidence and evaluate the impact.
Learn from other university libraries
Benchmark your results, share challenges and ideas and learn from other libraries in the community.

How does the Library Life Pulse user experience survey work?


At the heart of the Library Life Pulse is an online, customisable, questionnaire designed by student experience experts working in partnership with university libraries. One of the key benefits of Library Life Pulse is that the modular questionnaire can be tailored to your users and aligned with your strategic priorities.  A set of core questions make up the benchmark question set:

Library user experience questions - Library Life Pulse

In addition to the core questions, your survey will be tailored to your strategy and particular requirements by drawing on our extensive set of modules.

What library users are covered?

Library Life Pulse has questions and tailored language for the four most common university library users:

Undergraduate students Postgraduate taught students Postgraduate research students Faculty and academic staff

What does the report look like?

We’ve designed  our core report to provide clearly visualised and actionable insight – ready for your team to work with to evaluate and improve users’ experiences. Library Life Pulse includes full access to the raw data, your headline results presented in a visual report and advanced analytics, including:

Library user experience report - Library Life Pulse

Which Libraries are members and what are the community and benchmarking benefits?

Alterline’s unique collaborative model brings universities together to work on common challenges and build communities of innovative practice. Joining the Pulse community means you will have access to opportunities to network, share ideas and build links with other institutions at Pulse workshops. Each year, we’ll produce a benchmarking report showing your core results against other community members to facilitate shared learning. Current university clients include: University of Leeds, University of Sheffield, University of York, Dundee University, Lancaster University, Trinity College Dublin, University of Liverpool, Texas A & M, University of Manitoba and the University of Pretoria.


Is Library Life Pulse available in my country?

Library Life Pulse is currently being used in the United Kingdom,  America, Canada and South Africa and operates in English. We are keen to broaden our community of libraries and would love to hear from universities from around the world who might be interested in using the Pulse to benefit their libraries, we can also discuss translation as part of expanding the Pulse coverage.

What are the costs involved?

The Pulse is available as a Core package, with additional options which can be added to customise the service further to meet your needs, and is suitable for most libraries, irrespective of your size and budget. Please contact us for more information about pricing using the contact details below.

Find out more or book a demo?

Get in touch today...
If you would like more information or to book a demo please contact Sharon Steele, Marketing and Client Communities Director on +44 (0)161 503 5760 or e-mail