Library Life Pulse – Intelligence and insight to deliver exceptional library user experiences

Library Life Pulse is a student and academic staff insight survey that helps university libraries to understand the changing needs, behaviours and experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

Libraries are a critical focal point for students throughout their university journey and a vital resource for staff. As the Higher Education sector continues to face change at an unprecedented pace, libraries that respond to changing user needs will play a vital role in enhancing the student experience and outcomes at their university.

Joining the Pulse for the 2019-2020 academic year

We've provided an overview of Library Life Pulse below. If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on +44(0)161 503 5760 or e-mail

Why join Library Life Pulse?


Prioritise investment: Prioritise action and investment in your services by understanding the key drivers of library user satisfaction and measuring where the experience needs to be improved

Innovate with confidence: Deliver library service development and innovation with confidence, based on robust evidence of your users’ behaviours and needs

Target different needs: Target your communication, support and training effectively by knowing which groups of users have different needs

Demonstrate impact: Demonstrate your impact on wider university priorities to key stakeholders, and make the business case for investment, using independently generated evidence

Learn from other libraries: Benchmark results, share challenges and ideas, and learn from other university libraries in the community

How does the Pulse work?

At the heart of the Library Life Pulse is an online, customisable, library user experience survey designed by student experience experts working in partnership with university libraries. The  questionnaire covers your main user groups including undergraduate students, postgraduate taught students, postgraduate researchers and academic staff.

One of the key benefits of Library Life Pulse is that the modular questionnaire can be tailored to your users and aligned with your strategic priorities. At the core of the Pulse we cover the following key areas:

Library Life Pulse library user experience survey core questions

What reporting options are there?


We offer increasingly advanced reporting depending on the level of package you choose. All our packages include full access to the raw data and your headline results presented in a visual report. The core package offers more advanced anaytcics.


Library Life Pulse library user experience survey report


The Pulse is available in three packages: light, core and enhanced. The packages mean there is an option suitable for any library, irrespective of your size and budget. Please contact us for more information about pricing using the contact details below.

Which Libraries are members and what are the community benefits?

Alterline’s unique collaborative model brings universities together to work on common challenges and build communities of innovative practice. Joining the Pulse community means you will have access to opportunities to network, share ideas and build links with other institutions at Pulse workshops. Each year, we’ll produce a benchmarking report showing your core results against other community members to facilitate shared learning.

The following university libraries have been part of the first year of the Pulse.

Want to find out more?

If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on 0161 503 5760 or e-mail