Library Life Pulse: Intelligence to deliver exceptional library user experiences

Library Life Pulse is a student and academic staff user experience survey that helps university libraries to understand the changing needs, behaviours and experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

Why join Library Life Pulse?

Libraries operate in a complex and fast evolving higher education environment with library users’ needs and behaviours changing, alongside significant pressures on finance and resources. Libraries need to ensure they are able to respond proactively, smartly and proportionately to the changes they face. Library Life Pulse helps you do this in the following ways:

 

Prioritise resources and investment
Understand key drivers of user satisfaction. Know what you do well and where you need to act to improve the experience
User-centred design
Put user needs and behaviour at the heart of decision-making. Develop new and existing services with confidence.
Be more targeted
Identify how needs and satisfaction levels vary by student group. Better target your communications, services and support.
Improve partnerships with academics
Use independent evidence about students’ needs and behaviours to engage academic colleagues in dialogue and partnerships to improve student outcomes.
Make the case for investment
Demonstrate your impact and value to key stakeholders. Underpin your business cases for investment with independent evidence and evaluate the impact.
Learn from other university libraries
Benchmark your results, share challenges and ideas and learn from other libraries in the community.

How does the Library Life Pulse user experience survey work?

 

At the heart of the Library Life Pulse is an online, customisable, questionnaire designed by student experience experts working in partnership with university libraries. One of the key benefits of Library Life Pulse is that the modular questionnaire can be tailored to your users and aligned with your strategic priorities.  A set of core questions make up the benchmark question set:

Library user experience questions - Library Life Pulse

In addition to the core questions, your survey will be tailored to your strategy and particular requirements by drawing on our extensive set of modules.

What library users are covered?

Library Life Pulse has questions and tailored language for the four most common university library users:

Undegraduate students Postgraduate taught students Postgraduate research students Faculty and academic staff

What reporting options are there?

 

We offer increasingly advanced reporting depending on the level of package you choose. All our packages include full access to the raw data and your headline results presented in a visual report. The core package offers more advanced anaytcics, including:

Library user experience report - Library Life Pulse

Which Libraries are members and what are the community and benchmarking benefits?

Alterline’s unique collaborative model brings universities together to work on common challenges and build communities of innovative practice. Joining the Pulse community means you will have access to opportunities to network, share ideas and build links with other institutions at Pulse workshops. Each year, we’ll produce a benchmarking report showing your core results against other community members to facilitate shared learning.

The following university libraries are currently part of the Library Life Pulse Community.

Is Library Life Pulse avaiable in my country?

Library Life Pulse is currently being used in the United Kindom and America and operates in English. We are keen to broaden our community of libraries and would love to hear from universities from around the world who might be interested in using the Pulse to benefit their libraries .

What does it cost?

The Pulse is available in three packages: light, core and enhanced. The packages mean there is an option suitable for any library, irrespective of your size and budget. Please contact us for more information about pricing using the contact details below.

Find out more or book a demo?

Get in touch today...
If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on +44 (0)161 503 5760 or e-mail sharon.steele@alterline.co.uk