Services

Alterline is an insight and intelligence agency specialising in higher education.  Over the past thirteen years we have worked on over 90 university campuses in the UK and Ireland to drive positive change. Our ground-breaking ‘University Futures’ and ‘Pulse’ series are bringing clients together to work on common challenges. Building communities of best practice around insight and intelligence tools, our work offers opportunities for shared learning and collaboration and is leading to practical action and exciting innovations.

Below you will find an overview of our current live insight projects and services that you can join.

Need something more bespoke?
If you are looking for something that isn’t included below, we can shape a bespoke research project to meet your needs. Get in touch via our contact page.

Student experience and wellbeing

Being well, doing well – running now until June 2025

At this time of continuing pressure on students’ mental health and wellbeing we continue to offer the opportunity to gather insight through our Being Well, Doing Well programme so union and university teams can best understand the current pressures and priority support needs of their students. The insight will help institutions develop timely solutions, services and communications whilst demonstrating their commitment to listening to their students. Additional questions will be included within the survey tool to explore how the cost-of-living crisis is impacting on student mental health and wellbeing and the practical help they need so you can really target your resources where they are needed the most.

Student Recruitment

As international student recruitment continues to expand into emerging markets, we’ve been alerted to the need of university insight and recruitment teams to better understand international parent influence to improve marketing and gain a competitive edge in international recruitment. Our ‘How International Parents Influence University Choices’ project will provide new evidence to help university recruitment and marketing teams navigate the landscape of international parental influence and take action to enhance engagement.

 

Widening access and participation

Understanding and supporting recruitment decisions of young people eligible for Free School Meals

On the OfS Equality of Opportunity Risk Register (EORR) students from low-income households feature as higher risk across all risks monitored regarding access, continuation, completion, success and progression.

Free School Meal eligibility is one of the best proxy indicators for low-income households, yet there is very limited data which explores the lived experiences of young people eligible for Free School Meals to understand the material, social and affective aspects of their experience and how that relates to their future success and outcomes.

In this unique qualitative insight project, we will explore the lived experience of students eligible for Free School Meals and how universities could better support their decision-making and recruitment journeys

 

 

Libraries & Digital Learning

Library Life Pulse helps university libraries to understand the changing needs, behaviours and library experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

 

Estates, Accommodation and Commercial Services

 

Residential Life Pulse

Prioritise action and investment in your student accommodation, facilities and ‘res life’ services by understanding the key drivers of your students’ satisfaction and knowing where improvements are needed.

 

Alumni engagement

Alumni Life Pulse

Alterline’s Alumni Life Pulse survey provides the intelligence and insight alumni teams need to drive alumni engagement.

Students’ Unions

Student Life Pulse: Unions

Students’ unions have a critical role to play in enhancing the student experience and representing their members.  Student Life Pulse captures monthly insight into the changing lives, needs, behaviours and experiences of your students. Our community of unions use the intelligence generated to drive strategic development, improve their services, inform representation and campaigns, and ultimately, increase their impact on students’ lives.