Improving the customer experience at the University of Manchester Library

The Power of Ethnography: Driving i...

Ethnography literally means ‘a portrait of a people’. An ethnography is a written description of…

Is university value for money?

Student populations are becoming more diverse, fees look set to stay and learning channels and…

EDI in academic libraries: report a...

A complimentary summary report and the full research report from our unique qualitative project on…

Master’s marketing and the value ...

UK universities are deploying a myriad of marketing tactics to attract the attention of, and…

Aston Students’ Union –...

Improving the customer experience a...