Student Life Pulse: Intelligence to improve members’ lives and experiences

Students’ unions have a critical role to play in enhancing the student experience and representing their members.  Student Life Pulse captures monthly insight into the changing lives, needs, behaviours and experiences of your students. Our community of unions use the intelligence and insight generated by the Pulse to drive strategic development, improve their services, inform representation and campaigns, and ultimately, increase their impact on students’ lives.

Joining the Pulse for the 2019-2020 academic year

The deadline for joining the Pulse for the start of the academic year 2019-2020 is the end of August 2019. We’ve provided an overview of Student Life Pulse below. If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on 0161 503 5760 or e-mail

Why join Student Life Pulse?

Prioritise investment: Prioritise action and investment in union services by understanding the key drivers of member satisfaction and knowing where improvements are required

Strategy and innovation: Deliver strategic development and innovation with confidence based on robust evidence of your users’ behaviours and needs

Student voice: Use insight into your students’ lives and experiences to inform representation, student voice  and campaigns

Smarter targeting: Target your communications and services effectively by knowing which groups of users have different needs

Demonstrate impact: Demonstrate your impact to key stakeholders, and make the business case for investment, using independent evidence

Benchmark and learn: Benchmark results, share challenges, and learn from other students’ unions in the community

How will Student Life Pulse work?

The questionnaire

At the heart of the Student Life Pulse is an online, customisable, questionnaire designed by student experience experts working in partnership with unions. The questionnaire helps you understand students’ lives, measures the impact unions have on students, and explores their experience of your service. Question modules include:

The Pulse reports

The reports build up a month-on-month picture of students’ lives and experiences. We’ve designed the reports to provide clear, visualised and actionable insight – ready for your team to work with to improve experiences. Key features of the Core reports include:

Your results clearly visualised

  • The results for all your modules are clearly visualised, and shown for each student level group (undergraduates, postgraduate taught, postgraduate research).
  • Changes over time are shown and tracked.

Priorities identified

  • Key drivers for improving experiences are identified
  • We use statistical correlation and measures of satisfaction to identify your priorities

Demographic analysis

  • Results are broken down by demographic groups
  • Groups with the highest/lowest satisfaction are highlighted

Open-end visualisation

  • Open-ended response themes are visually summarised
  • Provides a snapshot of free text responses


The Pulse is available in three packages: light, core and enhanced. The packages mean there is an option suitable for any union, irrespective of your size and budget. Please contact us for more information about pricing using the contact details below.

Which Unions are members and what are the community benefits?

Alterline’s unique collaborative model brings unions together to work on common challenges and build communities of innovative practice. Joining the Pulse community means you will have access to opportunities to network, share ideas and build links with other unions at Pulse workshops. Each year, we’ll produce a benchmarking report showing your core results against other community members to facilitate shared learning.

The following students’ unions are part of the Pulse.

Want to find out more?

If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on 0161 503 5760 or e-mail