Customer experience

University Futures: improving student assessment and feedback

University Futures: improving student assessment and feedback

Join our collaborative research project exploring student and staff experiences, with the aim of improving student assessment and feedback. As part of our ‘University Futures’ series, Alterline is bringing together a small group of universities in a collaborative, research project to conduct new primary, qualitative research into student and staff experience of assessment and feedback. Research Focus The objectives will…
Why university libraries are becoming more coffee shop and less text book

Why university libraries are becoming more coffee shop and less text book

Students spend a lot of time in the university library, but is the experience what it should be? Alterline Research Director Ben Hickman explains how university libraries can help student experience in a world where tuition fees may soon be linked to the Teaching Excellence Framework. Customers.  It’s not a word often used to describe university students. But rises in…
Manchester student life – research to support the Union’s strategic plan

Manchester student life – research to support the Union’s strategic plan

  Alterline’s research and consultancy support, alongside their ground breaking segmentation were instrumental in the development of our new strategic plan. They brought real insight and challenge to the process and transformed our understanding and relationship with our students.Ben Ward - Union Director   With over 43,000 students the University of Manchester Students’ Union has the largest membership of any…

New project announcement:

campusM – Student Digital Journeys

We are thrilled to announce that we have been commissioned by campusM to conduct an exciting study into the digital lives of students.

Working with partner universities across the globe, the project will investigate students’ digital habits, help map their daily digital journeys, understand what frustrates them and identify where the experience can be improved.

The insight gathered will help participating universities improve digital services on campus, directly feed into campusM’s development, and ultimately improve the student experience.

“We are looking forward to working with Alterline on this exciting project. Digital technology has become an area of increasing interest on campus, but it is only by asking the students who use it about their experiences that we can help institutions make sure they are delivering what their students want, in the way that they want it. At campusM we pride ourselves in enabling universities to enhance the student experience, and this work with Alterline will help us to continue to do this, supported by a real understanding of what students want and expect.”

– Matt Sherlock, Product Director at campusM

Shaping the future of the University of Birmingham Library

The University of Birmingham is building a new library which is due to open in Autumn 2016. To inform future developments, Library Services commissioned Alterline to help them better understand their user’s needs, perceptions, experiences and journeys.   A large-scale quantitative survey was completed by 2,360 students, and a series of focus groups were conducted to explore key themes and…

New project announcement:

Alumni Relations at London South Bank University

London South Bank University’s Alumni Relations team want to position themselves as a key player in delivering the university’s corporate plan. To inform this process, Alterline has been commissioned to help them explore what successful alumni engagement looks like to their internal stakeholders and to better understand and segment their alumni population.

‘We’re delighted to be working with Alterline for this project. Having worked with the team before at other organisations I know they will bring a fantastic level of analysis and interpretation to their findings. There’s a huge amount of potential for us at LSBU to help increase the impact of our alumni in the world and the work with Alterline will help us ensure we’re heading in the right direction. The team ‘get it’ and that’s what makes them a pleasure to work with!’ 

Olivia Rainford, Senior Manager – Alumni Relations

Great Expectations at The University of Greenwich

Great Expectations at The University of Greenwich

Following the success of our first project with the University of Greenwich, we were on campus again at the start of the academic year filming first-year students as they arrived at the start of their student journeys. This 'Great Expectations' project saw the Alterline team filming across London from meeting international students as they arrived at Heathrow to interviewing nursing…
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Follow that student!

“Follow That Student!” is a University of Greenwich initiative focused on continuing to improve the student experience, by deepening understanding of their journey. Our first project with the University focused on assessment and feedback – using qualitative research tools to track, interview and film a group of students over a six week period to hear first-hand what it’s like for them at…