Customer experience

Healthcare Futures: public perspectives on clinical trials

Healthcare Futures: public perspectives on clinical trials

A collaborative research project exploring global public perspectives on clinical trials. Alterline are bringing together a small number of healthcare companies in a collaborative, global research project. Our Healthcare Futures study will conduct primary research with the public, exploring their perceptions and experiences of clinical trials. The evidence will inform both strategic and practical action to improve recruitment and retention…
University Futures: improving student assessment and feedback

University Futures: improving student assessment and feedback

Join our collaborative research project exploring student and staff experiences, with the aim of improving student assessment and feedback. As part of our ‘University Futures’ series, Alterline is bringing together a small group of universities in a collaborative, research project to conduct new primary, qualitative research into student and staff experience of assessment and feedback. Research Focus The objectives will…
Why university libraries are becoming more coffee shop and less text book

Why university libraries are becoming more coffee shop and less text book

Students spend a lot of time in the university library, but is the experience what it should be? Alterline Research Director Ben Hickman explains how university libraries can help student experience in a world where tuition fees may soon be linked to the Teaching Excellence Framework. Customers.  It’s not a word often used to describe university students. But rises in…
Five #SupX challenges for 2017 – the year of supporter experience

Five #SupX challenges for 2017 – the year of supporter experience

Is your supporter experience (SupX) fit for purpose? This year is set to be pivotal in defining the future relationship between charities and their supporters – be they donors, volunteers or campaigners. The charities that are slow to react to the needs and wants of their supporters will find their place taken by other more responsive and engaging charities. Supporter experience…
Manchester student life – research to support the Union’s strategic plan

Manchester student life – research to support the Union’s strategic plan

  Alterline’s research and consultancy support, alongside their ground breaking segmentation were instrumental in the development of our new strategic plan. They brought real insight and challenge to the process and transformed our understanding and relationship with our students.Ben Ward - Union Director   With over 43,000 students the University of Manchester Students’ Union has the largest membership of any…
The Evidence Multiplier – using patients’ experiences of clinical trials to maximise knowledge and drive future success

The Evidence Multiplier – using patients’ experiences of clinical trials to maximise knowledge and drive future success

Because Alterline has undertaken such extensive work on patient experience, it was surprising for us to discover the lack of attention that has been paid to this area of practice within clinical research − particularly given the enormous variation that we know exists in the experiences of participants in clinical trials. Recognising this as an opportunity to apply our expertise…
Public and Clinician Engagement in Clinical Research

Public and Clinician Engagement in Clinical Research

Clinical research plays an essential role in the development of new medical initiatives from understanding patient behaviour through to the testing of life-changing drugs. This research can only be conducted with the participation of patients and clinicians and current levels of participation fall well short of what is required. Alterline were commissioned by the University Hospital Southampton (UHS) and the Clinical Research Network:…
Bone Cancer Research Trust – new research on the impact of primary bone cancer marks a turning point for the charity

Bone Cancer Research Trust – new research on the impact of primary bone cancer marks a turning point for the charity

Primary bone cancer is a rare, yet brutal disease which can have a long-lasting impact on both patients and their families. With very few organisations focussing on the condition a group of bereaved parents came together and registered the Bone Cancer Research Trust in 2006 under the guidance of Professor Ian Lewis, Consultant Paediatrician and Adolescent Oncologist at St. James's…
New brand for the Bone Cancer Research Trust: ‘Until there’s a cure’

New brand for the Bone Cancer Research Trust: ‘Until there’s a cure’

The Bone Cancer Research Trust has come on an incredible journey since it was founded by a dedicated group of bereaved parents in 2006. To date, they have funded research projects totalling over £2.2m and offered vital support to affected families.Approaching their 10th anniversary, the charity commissioned Alterline to help develop a new strategy and brand to ensure Bone Cancer…