Library Life Pulse – Intelligence and insight to deliver exceptional library user experiences
  • April 3, 2019

Library Life Pulse – Intelligence and insight to deliver exceptional library user experiences

Library Life Pulse helps university libraries to understand the changing needs, behaviours and library experiences of their users. Our community of members use the intelligence and insight from the Pulse to drive positive changes in their services, and increase their impact on students’ lives.

Libraries are a critical focal point for students throughout their university journey and a vital resource for staff. As the Higher Education sector continues to face change at an unprecedented pace, libraries that respond to changing user needs will play a vital role in enhancing the student experience and outcomes at their university.

Joining the Pulse for the 2019-2020 academic year

The deadline for joining the Pulse for the academic year 2019-2020 is the end of June 2019. We’ve provided an overview of Library Life Pulse below. If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on 0161 503 5760 or e-mail sharon.steele@alterline.co.uk

Why join Library Life Pulse?

Prioritise investment: Prioritise action and investment in your services by understanding the key drivers of library user satisfaction and measuring where the experience needs to be improved

Innovate with confidence: Deliver library service development and innovation with confidence, based on robust evidence of your users’ behaviours and needs

Target different needs: Target your communication, support and training effectively by knowing which groups of users have different needs

Demonstrate impact: Demonstrate your impact on wider university priorities to key stakeholders, and make the business case for investment, using independently generated evidence

Learn from other libraries: Benchmark results, share challenges and ideas, and learn from other university libraries in the community

How does the Pulse work?

The questionnaire

At the heart of the Library Life Pulse is an online, customisable, questionnaire designed by student experience experts working in partnership with university libraries. The  questionnaire covers your main user groups including:

  • Undergraduate students
  • Postgraduate taught students
  • Postgraduate researchers
  • Staff.

The questionnaire measures the impact Libraries have on users, as well as the user experience of library service areas, including:

The Pulse reports

We’ve designed the report to provide clearly visualised and actionable insight – ready for your team to work with to improve experiences. Key features of the reports include:

Your results clearly visualised

  • The results for all your modules are clearly visualised, and shown for each user group (undergraduates, postgraduate taught, postgraduate research and staff).
  • Changes over time are shown and tracked.

Priorities identified

  • Key drivers for improving experiences are identified
  • We use statistical correlation and measures of satisfaction to identify your priorities

Demographic analysis

  • Results are broken down by demographic groups
  • Groups with the highest/lowest satisfaction are highlighted

Open-end visualisation

  • Open-ended response themes are visually summarised
  • Provides a snapshot of free text responses

Pricing

The Pulse is available in three packages: light, core and enhanced. The packages mean there is an option suitable for any library, irrespective of your size and budget. Please contact us for more information about pricing using the contact details below.

Which Libraries are members and what are the community benefits?

Alterline’s unique collaborative model brings universities together to work on common challenges and build communities of innovative practice. Joining the Pulse community means you will have access to opportunities to network, share ideas and build links with other institutions at Pulse workshops. Each year, we’ll produce a benchmarking report showing your core results against other community members to facilitate shared learning.

The following university libraries have been part of the first year of the Pulse.

 

Want to find out more?

If you would like more information or to book a demo please contact Sharon Steele, Client Communities Manager on 0161 503 5760 or e-mail sharon.steele@alterline.co.uk