Universities

The Power of Ethnography: Driving improvements in university libraries

The Power of Ethnography: Driving improvements in university libraries

  Ethnography literally means ‘a portrait of a people’. An ethnography is a written description of a particular culture – the customs, beliefs, and behaviour – based on information collected through fieldwork.Marvin Harris - Anthropologist   Developed from the academic discipline of cultural anthropology, ethnography is the study of people in their natural environment. It is increasingly being used by…
The importance of accommodation to the student experience

The importance of accommodation to the student experience

‘Home’ is a fundamental part of our lives. Exploring students’ homes in a recent survey we asked people to upload a picture of their favourite thing about their accommodation. Far more than just a place to cook, wash, eat and sleep – students shared images that brought to life experiences and memories that are having a substantial impact on university…

New project announcement:

campusM – Student Digital Journeys

We are thrilled to announce that we have been commissioned by campusM to conduct an exciting study into the digital lives of students.

Working with partner universities across the globe, the project will investigate students’ digital habits, help map their daily digital journeys, understand what frustrates them and identify where the experience can be improved.

The insight gathered will help participating universities improve digital services on campus, directly feed into campusM’s development, and ultimately improve the student experience.

“We are looking forward to working with Alterline on this exciting project. Digital technology has become an area of increasing interest on campus, but it is only by asking the students who use it about their experiences that we can help institutions make sure they are delivering what their students want, in the way that they want it. At campusM we pride ourselves in enabling universities to enhance the student experience, and this work with Alterline will help us to continue to do this, supported by a real understanding of what students want and expect.”

– Matt Sherlock, Product Director at campusM

New project announcement:

University of Manchester Library – Staff experiences and engagement

We have worked with The University of Manchester Library for a number of years helping them to understand and improve students’ experiences. We’re pleased to announce that the team has recently commissioned us to help them understand things from a different perspective; exploring staff engagement and experiences as part of a wider culture change programme.

During the initial stage of the project, we will investigate staff experiences through online diaries and in-depth face-to-face interviews. This qualitative element will be followed by an online survey which will be repeated on an annual basis, used alongside more regular ‘pulse’ surveys that will focus on topical issues.

Redefining alumni relations at London South Bank University

Redefining alumni relations at London South Bank University

  "We use the report produced by Alterline as the foundation for all our work." Olivia Rainford, Head of Alumni Relations   With a renewed focus on the University’s mission of improving the social mobility of its students and to help re-position Alumni Relations as an important contributor to the University, Alterline were commissioned to run an extensive research project with…
Shaping the future of the University of Birmingham Library

Shaping the future of the University of Birmingham Library

The University of Birmingham is building a new library which is due to open in Autumn 2016. To inform future developments, Library Services commissioned Alterline to help them better understand their user’s needs, perceptions, experiences and journeys.   A large-scale quantitative survey was completed by 2,360 students, and a series of focus groups were conducted to explore key themes and…
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Student to graduate

"I feel so lucky to have graduated today because there are so many people in the world without an education. I wish there was less emphasis on drinking and more on meeting people on a real level. I grew up in social housing it’s been really interesting meeting people from such different backgrounds; it’s a real eye opener." “The first…
Growing up with Cystic Fibrosis: My student experience

Growing up with Cystic Fibrosis: My student experience

Being a student is a life changing experience for everyone; but Jodie's university years have been particularly unique. In our short film 'Growing up with cystic fibrosis', we explore Jodie’s student experience following her life-changing lung transplant at the age of 18. For information on joining the Organ Donor register please click here. Jodie spent a day with Noz and Meg from our team earlier…

New project announcement:

Alumni Relations at London South Bank University

London South Bank University’s Alumni Relations team want to position themselves as a key player in delivering the university’s corporate plan. To inform this process, Alterline has been commissioned to help them explore what successful alumni engagement looks like to their internal stakeholders and to better understand and segment their alumni population.

‘We’re delighted to be working with Alterline for this project. Having worked with the team before at other organisations I know they will bring a fantastic level of analysis and interpretation to their findings. There’s a huge amount of potential for us at LSBU to help increase the impact of our alumni in the world and the work with Alterline will help us ensure we’re heading in the right direction. The team ‘get it’ and that’s what makes them a pleasure to work with!’ 

Olivia Rainford, Senior Manager – Alumni Relations