Universities

Student mental health: Being well, doing well

Student mental health: Being well, doing well

At Alterline we pride ourselves on knowing what students are thinking and experiencing; what they love about student life and what’s going wrong. Over the last few years there’s one theme that has grown impossible to ignore and we’re passionate about helping to address – student mental health. In this article, we take a look at the current research on…
Why university libraries are becoming more coffee shop and less text book

Why university libraries are becoming more coffee shop and less text book

Students spend a lot of time in the university library, but is the experience what it should be? Alterline Research Director Ben Hickman explains how university libraries can help student experience in a world where tuition fees may soon be linked to the Teaching Excellence Framework. Customers.  It’s not a word often used to describe university students. But rises in…

New project announcement:

Understanding the digital behaviour and experiences of students at the University of Sheffield Library

The University of Sheffield Library has commissioned Alterline to deliver an in-depth qualitative study investigating students’ and academics’ experiences of their digital offer. The project will combine ethnographic observation, interviews and focus groups and will culminate in a report which explores current behaviours, identifies key areas for improvement and maps users’ needs and expectations. The Library will use the evidence to shape their digital strategy and improve user experiences.

New project announcement:

University of Glasgow

We are thrilled to announce a new project with the University of Glasgow. Working with the Student Services Team we are supporting them in developing an innovative model for delivering services, help and support in the new space. Keen to put students at the heart of the process, the Student Services team has commissioned Alterline to run a series of focus groups with students to explore their current experiences of campus services and future aspirations for the Learning and Teaching Hub.

New project announcement:

London South Bank University – The next stage of ‘Redefining alumni relations’

In 2015 Alterline were commissioned by the Alumni Relations team at London South Bank University (LSBU) to conduct research with internal stakeholders and alumni that would help reposition them as an important contributor to the University (click here to read more).

We’re delighted to announce we will be taking the lead on the next stage of ‘Redefining alumni relations’  at LSBU, by providing an in-depth, qualitative understanding of the lives of alumni. The new project will generate richer insights and capture the lived experiences of alumni before, throughout and after their time at the institution. The research report and subsequent documentary-style videos will be used to inform strategies for engagement with alumni and give current students an understanding of how the university fits into their wider lives and career goals.

Engaging with academics: University of Manchester Library reading lists project

Engaging with academics: University of Manchester Library reading lists project

To deliver a great student experience, the University of Manchester Library is working to ensure the right texts are available to students, in the right format, at the right time. Seemingly a simple goal, there are multiple components which need to be understood and influenced; the behaviours and needs of modern students; academics’ pedagogical practices and curriculums; technological products available;…
Understanding students’ lives, improving student experience

Understanding students’ lives, improving student experience

We believe that the fundamental key to improving students’ university experiences is to first of all understand their lives! Today’s students lead busy lives and we’ll only understand what they want or think about the services they use if we know more about both the context and the detail of what they do.To do this we use a range of…
The Power of Ethnography: Driving improvements in university libraries

The Power of Ethnography: Driving improvements in university libraries

  Ethnography literally means ‘a portrait of a people’. An ethnography is a written description of a particular culture – the customs, beliefs, and behaviour – based on information collected through fieldwork.Marvin Harris - Anthropologist   Developed from the academic discipline of cultural anthropology, ethnography is the study of people in their natural environment. It is increasingly being used by…
The importance of accommodation to the student experience

The importance of accommodation to the student experience

‘Home’ is a fundamental part of our lives. Exploring students’ homes in a recent survey we asked people to upload a picture of their favourite thing about their accommodation. Far more than just a place to cook, wash, eat and sleep – students shared images that brought to life experiences and memories that are having a substantial impact on university…

New project announcement:

campusM – Student Digital Journeys

We are thrilled to announce that we have been commissioned by campusM to conduct an exciting study into the digital lives of students.

Working with partner universities across the globe, the project will investigate students’ digital habits, help map their daily digital journeys, understand what frustrates them and identify where the experience can be improved.

The insight gathered will help participating universities improve digital services on campus, directly feed into campusM’s development, and ultimately improve the student experience.

“We are looking forward to working with Alterline on this exciting project. Digital technology has become an area of increasing interest on campus, but it is only by asking the students who use it about their experiences that we can help institutions make sure they are delivering what their students want, in the way that they want it. At campusM we pride ourselves in enabling universities to enhance the student experience, and this work with Alterline will help us to continue to do this, supported by a real understanding of what students want and expect.”

– Matt Sherlock, Product Director at campusM