Patients

Patient experience improvements

Patient experience improvements

We’ve just finished the ninth wave of patient experience research with the Trafford division of Pennine Care NHS Foundation Trust, systematically improving the way the service captures patient experience feedback across its community clinics and home visits and drives change. The team are using the research to drive real quality improvements across the organisation.  
Understanding unnecessary visits to A&E

Understanding unnecessary visits to A&E

West Hampshire Clinical Commissioning Group (CCG) like many CCGs is keen to reduce the number of “unnecessary” visits to accident and emergency (A&E) departments across the region and decided to design a communications campaign based on an improved knowledge and understanding of patient behaviour. Some initial exploratory work helped the CCG identify a number of sub-groups who were making “unnecessary” visits…
Life with Osteoporosis: the untold story

Life with Osteoporosis: the untold story

Osteoporosis is often referred to as ‘the silent condition’. It’s time to break the silence. It is estimated that around 3 million people in the UK have osteoporosis, a condition which can devastate lives and rob people of their independence, mobility and quality of life. The National Osteoporosis Society commissioned Alterline to undertake the largest UK study of what life…
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Arthritis Care – Strategic Planning

Strategic planning is an area we’ve worked with clients on since day one at Alterline. We love it because this is, needless to say, meaty strategic stuff! Working with the board and senior management team to re-shape and re-direct an organisation. It fits very closely with what we want to do as an agency i.e. research that drives action, it…

Video stories driving hospital improvements

Alterline recently undertook an Experienced Based Design (EBD) project with the NHS in Trafford. The patient experience we focused on (discharge from hospital) was a complex one for a first-go EBD project - cutting across care pathways, budgets, providers and geographical boundaries. However, the intense focus of EBD on the patient experience held the project on course and provided common…
Patient experience

Patient experience

In the wake of the failings at Mid-Staffs, the resulting Francis enquiry report, and at a time when the NHS is trying to reduce costs by £20bn whilst simultaneously improving the quality of care, understanding the patient experience has never been more important. Alterline has supported a number of NHS Trusts to deliver better patient experiences.  To capture the kind of…