Libraries

How can you staff drive your library strategy and enrich student experiences?

How can you staff drive your library strategy and enrich student experiences?

Providing an enriching student experience that produces positive outcomes for students is a priority for universities.  With libraries representing one of the main focal points of students’ lives, library staff can be incredibly influential in shaping the student experience through the services on offer, the support and advice they provide and their one-to-one interactions with students.  It is crucial that…
Unlocking exceptional student experiences – are staff the key?

Unlocking exceptional student experiences – are staff the key?

Since before the introduction of higher tuition fees in 2012, we have been working closely and collaboratively with universities across the country supporting their strategic approaches to providing outstanding student experiences. In our work with universities we engage with students directly to capture their thoughts and feelings on the issues that are most important to them. One of the most…
Library Life Pulse – Annual insight into students’ library experiences

Library Life Pulse – Annual insight into students’ library experiences

Libraries are a critical focal point for students throughout their university journey. According to research by the Association of University Directors of Estates, students consider the library to be one of the most important factors when deciding which universities to apply to. At university, students want access to a library that fully supports them to be successful with their course,…
Library Futures 1: 16-18 year-olds’ digital and information literacy audit

Library Futures 1: 16-18 year-olds’ digital and information literacy audit

University Libraries make significant investments in introducing new students to their services and in providing them with the skills and knowledge they need to use them effectively. However, many of our clients have told us that this part of their work would be much easier and more effective if they knew more about students’ information literacy and digital lives prior…
Library Futures 2: understanding information and digital literacy in undergraduates.

Library Futures 2: understanding information and digital literacy in undergraduates.

A new collaborative research project. In early 2017, eleven university libraries worked with us to complete our first ‘Library Futures’ project where we explored the preparedness and expectations of 16 to 18-year olds for their academic career at university. Now, we are turning our gaze to the undergraduate student population. This second collaborative ‘Library Futures’ research project will capture new…
Why university libraries are becoming more coffee shop and less text book

Why university libraries are becoming more coffee shop and less text book

Students spend a lot of time in the university library, but is the experience what it should be? Alterline Research Director Ben Hickman explains how university libraries can help student experience in a world where tuition fees may soon be linked to the Teaching Excellence Framework. Customers.  It’s not a word often used to describe university students. But rises in…

New project announcement:

Understanding the digital behaviour and experiences of students at the University of Sheffield Library

The University of Sheffield Library has commissioned Alterline to deliver an in-depth qualitative study investigating students’ and academics’ experiences of their digital offer. The project will combine ethnographic observation, interviews and focus groups and will culminate in a report which explores current behaviours, identifies key areas for improvement and maps users’ needs and expectations. The Library will use the evidence to shape their digital strategy and improve user experiences.

Engaging with academics: University of Manchester Library reading lists project

Engaging with academics: University of Manchester Library reading lists project

To deliver a great student experience, the University of Manchester Library is working to ensure the right texts are available to students, in the right format, at the right time. Seemingly a simple goal, there are multiple components which need to be understood and influenced; the behaviours and needs of modern students; academics’ pedagogical practices and curriculums; technological products available;…
The Power of Ethnography: Driving improvements in university libraries

The Power of Ethnography: Driving improvements in university libraries

  Ethnography literally means ‘a portrait of a people’. An ethnography is a written description of a particular culture – the customs, beliefs, and behaviour – based on information collected through fieldwork.Marvin Harris - Anthropologist   Developed from the academic discipline of cultural anthropology, ethnography is the study of people in their natural environment. It is increasingly being used by…

New project announcement:

University of Manchester Library – Staff experiences and engagement

We have worked with The University of Manchester Library for a number of years helping them to understand and improve students’ experiences. We’re pleased to announce that the team has recently commissioned us to help them understand things from a different perspective; exploring staff engagement and experiences as part of a wider culture change programme.

During the initial stage of the project, we will investigate staff experiences through online diaries and in-depth face-to-face interviews. This qualitative element will be followed by an online survey which will be repeated on an annual basis, used alongside more regular ‘pulse’ surveys that will focus on topical issues.