Archive For December, 2013

1 articles
Change the channel!

Change the channel!

Pass the remote…….ah not always that easy. The pressure to move enquiries and transactions away from face-to-face and telephone contact to digital channels has never been greater as public sector spending continues to be restricted. But why are so many people resisting the move? Is it because the web is really the preserve of the young and the middle-class? …………we…