GPs: a clear need to improve patient experiences despite mounting pressures and challenges

GPs: a clear need to improve patient experiences despite mounting pressures and challenges

General practitioners (GPs) are the lynchpin for patients and despite mounting pressures there’s huge scope for improving experiences for patients. Yet health charities are often uncertain about how best to support and enable GPs; there’s a clear need to build more strategic and meaningful engagement. This is not an issue that can be tackled by individual charities alone; a collaborative…
June 19, 2017
Experts in ‘now’: making the most of your alumni in the era of the TEF

Experts in ‘now’: making the most of your alumni in the era of the TEF

In the rapidly changing landscape of the UK labour market and higher education sector, recent graduates have experience that institutions can take advantage of to provide up-to-date, first-hand advice to current and prospective students about making it on the road to career and life success. Alterline's Dr Beth Carley discusses how alumni engagement can contribute to the strategic objectives of universities…
May 23, 2017
Student mental health: Being well, doing well

Student mental health: Being well, doing well

At Alterline we pride ourselves on knowing what students are thinking and experiencing; what they love about student life and what’s going wrong. Over the last few years there’s one theme that has grown impossible to ignore and we’re passionate about helping to address – student mental health. In this article, we take a look at the current research on…
May 4, 2017
Why university libraries are becoming more coffee shop and less text book

Why university libraries are becoming more coffee shop and less text book

Students spend a lot of time in the university library, but is the experience what it should be? Alterline Research Director Ben Hickman explains how university libraries can help student experience in a world where tuition fees may soon be linked to the Teaching Excellence Framework. Customers.  It’s not a word often used to describe university students. But rises in…
April 27, 2017
Five #SupX challenges for 2017 – the year of supporter experience

Five #SupX challenges for 2017 – the year of supporter experience

Is your supporter experience (SupX) fit for purpose? This year is set to be pivotal in defining the future relationship between charities and their supporters – be they donors, volunteers or campaigners. The charities that are slow to react to the needs and wants of their supporters will find their place taken by other more responsive and engaging charities. Supporter experience…
March 8, 2017
Evidence and engagement drive new strategic direction for National Osteoporosis Society

Evidence and engagement drive new strategic direction for National Osteoporosis Society

Since it was founded in 1986 the National Osteoporosis Society has come on an amazing journey and achieved a great deal for the awareness, diagnosis and treatment of osteoporosis in the UK. Approaching their 30th anniversary, the charity commissioned Alterline to support the development of a new strategic direction to ensure the organisation tackles the need and achieves impact into…
February 23, 2017

New project announcement:

Core: fighting digestive diseases

Digestive conditions are prevalent in the UK and a factor in 1 in 8 deaths. Core, the charity affiliated with the British Society of Gastroenterologists, supports medical research, provides information and raises awareness about digestive health.

Core has commissioned Alterline to conduct an ambitious research project to better understand the needs and priorities of people with digestive conditions and the charity’s wide stakeholder groups. Using quantitative and qualitative research methods, we will speak with people with a range of digestive conditions, as well as healthcare professionals, researchers, funders and related organisations to understand perceptions, needs and views on future priorities.

The research will be used by Core to inform and shape its organisational strategy, activities and brand identity.

New project announcement:

Understanding the digital behaviour and experiences of students at the University of Sheffield Library

The University of Sheffield Library has commissioned Alterline to deliver an in-depth qualitative study investigating students’ and academics’ experiences of their digital offer. The project will combine ethnographic observation, interviews and focus groups and will culminate in a report which explores current behaviours, identifies key areas for improvement and maps users’ needs and expectations. The Library will use the evidence to shape their digital strategy and improve user experiences.

New project announcement:

University of Glasgow

We are thrilled to announce a new project with the University of Glasgow. Working with the Student Services Team we are supporting them in developing an innovative model for delivering services, help and support in the new space. Keen to put students at the heart of the process, the Student Services team has commissioned Alterline to run a series of focus groups with students to explore their current experiences of campus services and future aspirations for the Learning and Teaching Hub.

New project announcement:

London South Bank University – The next stage of ‘Redefining alumni relations’

In 2015 Alterline were commissioned by the Alumni Relations team at London South Bank University (LSBU) to conduct research with internal stakeholders and alumni that would help reposition them as an important contributor to the University (click here to read more).

We’re delighted to announce we will be taking the lead on the next stage of ‘Redefining alumni relations’  at LSBU, by providing an in-depth, qualitative understanding of the lives of alumni. The new project will generate richer insights and capture the lived experiences of alumni before, throughout and after their time at the institution. The research report and subsequent documentary-style videos will be used to inform strategies for engagement with alumni and give current students an understanding of how the university fits into their wider lives and career goals.

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