New project announcement:

Understanding the digital behaviour and experiences of students at the University of Sheffield Library

The University of Sheffield Library has commissioned Alterline to deliver an in-depth qualitative study investigating students’ and academics’ experiences of their digital offer. The project will combine ethnographic observation, interviews and focus groups and will culminate in a report which explores current behaviours, identifies key areas for improvement and maps users’ needs and expectations. The Library will use the evidence to shape their digital strategy and improve user experiences.

New project announcement:

University of Glasgow

We are thrilled to announce a new project with the University of Glasgow. Working with the Student Services Team we are supporting them in developing an innovative model for delivering services, help and support in the new space. Keen to put students at the heart of the process, the Student Services team has commissioned Alterline to run a series of focus groups with students to explore their current experiences of campus services and future aspirations for the Learning and Teaching Hub.

New project announcement:

London South Bank University – The next stage of ‘Redefining alumni relations’

In 2015 Alterline were commissioned by the Alumni Relations team at London South Bank University (LSBU) to conduct research with internal stakeholders and alumni that would help reposition them as an important contributor to the University (click here to read more).

We’re delighted to announce we will be taking the lead on the next stage of ‘Redefining alumni relations’  at LSBU, by providing an in-depth, qualitative understanding of the lives of alumni. The new project will generate richer insights and capture the lived experiences of alumni before, throughout and after their time at the institution. The research report and subsequent documentary-style videos will be used to inform strategies for engagement with alumni and give current students an understanding of how the university fits into their wider lives and career goals.

Manchester student life – research to support the Union’s strategic plan

Manchester student life – research to support the Union’s strategic plan

  Alterline’s research and consultancy support, alongside their ground breaking segmentation were instrumental in the development of our new strategic plan. They brought real insight and challenge to the process and transformed our understanding and relationship with our students.Ben Ward - Union Director   With over 43,000 students the University of Manchester Students’ Union has the largest membership of any…
Engaging with academics: University of Manchester Library reading lists project

Engaging with academics: University of Manchester Library reading lists project

To deliver a great student experience, the University of Manchester Library is working to ensure the right texts are available to students, in the right format, at the right time. Seemingly a simple goal, there are multiple components which need to be understood and influenced; the behaviours and needs of modern students; academics’ pedagogical practices and curriculums; technological products available;…
Understanding students’ lives, improving student experience

Understanding students’ lives, improving student experience

We believe that the fundamental key to improving students’ university experiences is to first of all understand their lives! Today’s students lead busy lives and we’ll only understand what they want or think about the services they use if we know more about both the context and the detail of what they do.To do this we use a range of…
The Evidence Multiplier – using patients’ experiences of clinical trials to maximise knowledge and drive future success

The Evidence Multiplier – using patients’ experiences of clinical trials to maximise knowledge and drive future success

Because Alterline has undertaken such extensive work on patient experience, it was surprising for us to discover the lack of attention that has been paid to this area of practice within clinical research − particularly given the enormous variation that we know exists in the experiences of participants in clinical trials. Recognising this as an opportunity to apply our expertise…
Public and Clinician Engagement in Clinical Research

Public and Clinician Engagement in Clinical Research

Clinical research plays an essential role in the development of new medical initiatives from understanding patient behaviour through to the testing of life-changing drugs. This research can only be conducted with the participation of patients and clinicians and current levels of participation fall well short of what is required. Alterline were commissioned by the University Hospital Southampton (UHS) and the Clinical Research Network:…
The Power of Ethnography: Driving improvements in university libraries

The Power of Ethnography: Driving improvements in university libraries

  Ethnography literally means ‘a portrait of a people’. An ethnography is a written description of a particular culture – the customs, beliefs, and behaviour – based on information collected through fieldwork.Marvin Harris - Anthropologist   Developed from the academic discipline of cultural anthropology, ethnography is the study of people in their natural environment. It is increasingly being used by…
Research commissioned by The Brain Tumour Charity leads to new insights on the real lives of adults and children with brain tumours

Research commissioned by The Brain Tumour Charity leads to new insights on the real lives of adults and children with brain tumours

The Brain Tumour Charity is at the forefront of the fight to defeat brain tumours, making a difference every day to the lives of people with a brain tumour and their families. They fund pioneering research to increase survival, raise awareness of the symptoms and effects of brain tumours, and provide support for everyone affected, to improve quality of life.…